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Vice President, Site/Customer Experience
Match.com
Richardson, TX

The VP, Site/Customer Experience has ultimate responsibility for the customer experience on the Match.com site. Responsibilities include:

  • Delivering monthly registered user to paying customer conversion objectives.
  • Oversee all projects related to the development and enhancement of the web site from a consumer experience perspective with particular focus on: Profile creation process, Customer matching, Customer to customer communication, General navigation as well as look and feel
  • Be the customers’ advocate and the company expert in understanding our customers.
  • Implement a structured test and learn framework to track & measure impact of site side changes.
  • Manage the Site/Customer Experience team/resources in order to drive results.
  • In conjunction with the SVP/GM, North America, establish long-range plans, strategy and policy.
  • Continuously collaborate with cross-functional teams.




Posted January 28, 2005 03:29 PM | TrackBack





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