IT Service Management Forum
Sept. 27–Oct. 2
Long Beach Convention Center
Long Beach, CA

The itSMF USA, in their commitment to assisting business and technical managers to achieve IT service management excellence, is pleased to announce their 4th Annual IT Service Management Conference and Expo.

Produced by Jupitermedia, the itSMF USA's IT Service Management Conference and Expo is the only vendor-neutral conference specifically designed to educate management level attendees on how standardized processes and best practices can be systematically applied across the entire range of IT service support and service delivery functions. These include assisting end-users, root cause resolution, managing hardware and software infrastructure, managing changes (planned and unplanned), and effectively managing IT costs.

About the itSMF

The Information Technology Service Management Forum (itSMF) is a global organization consisting of more than 12,000 corporate and government members (25,000 individual members) responsible for advancing IT best practices through the utilization of the IT Infrastructure Library (ITIL®).

ITIL® is the only comprehensive, non-proprietary source of service management best practices that is publicly available. It contains an integrated set of well-documented processes.

Formed in 1991, the itSMF is the only organization of its kind and helps to foster the initial ITIL investment of millions of dollars. It is not dependent on any specific vendor or organization and its rules ensure its continued independence. The itSMF is non-profit and is wholly owned by its membership.

Whether an internal IT provider, a professional services firm or a software company, the itSMF offers an immediate return on investment. You can gain the experience-base of hundreds of corporations for a minimal annual investment. As an example of its effectiveness, the itSMF framework within Europe has been used to simplify the arduous process of ISO 9000 certification. To attempt to duplicate the itSMF framework would take an outlay of several million dollars and would require monthly maintenance from then on. The question really isn't "Why itSMF?" but rather, "Why use anything else?". The itSMF has already done the hard work. Now it's up to you to take advantage of the investment.

More about itSMF

More about the itSMF conference

Posted by jenguevin, September 27, 2004 03:58 PM