AN Hosting, midPhase outage continues; company expects fix today

Ian Lamont — Mon, 07 Jul 2008 07:33:19 -0700

For the second day in a row, customers of midPhase and subsidiary ANHosting are reporting problems with the Web hosting services. The outages apparently started on Sunday, and were caused by "slight routing issues at our CIMCO facility," says midPhase's Marc Bollinger in a status blog post on Sunday evening. An update to the post on Monday morning identified a router at one of the company's data centers as being behind the current outage, and pledged to address the issue as soon as possible.

In an email to The Standard, Bollinger revealed more details about the outage, and gave an ETA for a fix:

"Our primary line from our datacenter to Equinix is down (City of Chicago is looking into it). We're currently running off of our redundant backup connection, which doesn't provide the same throughput as our primary line. We expect this to be resolved within the next few hours."

Customer reactions to the outages are mixed. An admin for the Big Island Forum appreciated midPhase's email notifications on Sunday, but another customer called the outage "ridiculously long."

Last month's outages at ThePlanet's hosting services prompted similar reactions, as well as criticism of customers who did not have their own contingency plans in place.

Were you affected by the midPhase or AN hosting outages? How do you think the company handled the situation? Leave your comments in the field below.

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AN Hosting, midPhase outage continues; company expects fix today

Ian Lamont — Mon, 07 Jul 2008 07:33:19 -0700

In an email to The Standard, Bollinger revealed more details about the outage, and gave an ETA for a fix:

"Our primary line from our datacenter to Equinix is down (City of Chicago is looking into it). We're currently running off of our redundant backup connection, which doesn't provide the same throughput as our primary line. We expect this to be resolved within the next few hours."

Customer reactions to the outages are mixed. An admin for the Big Island Forum appreciated midPhase's email notifications on Sunday, but another customer called the outage "ridiculously long."

Last month's outages at ThePlanet's hosting services prompted similar reactions, as well as criticism of customers who did not have their own contingency plans in place.

Were you affected by the midPhase or AN hosting outages? How do you think the company handled the situation? Leave your comments in the field below.

More news, commentary, and predictions from The Industry Standard:

Special Feature: IT vs. initiative: The Internet age comes to the battlefield
Special Feature: The Digital Home of 2013: 10 consumer technologies that will succeed, and five that will fail
Special Feature: Where are they now? The Industry Standard tracks down 10 dot-coms from the Web bubble of the late 1990s
Special Feature: The Industry Standard's Top 25 B-to-Z List Blogs

AN Hosting, midPhase outage continues; company expects fix today

Ian Lamont — Mon, 07 Jul 2008 07:33:19 -0700

In an email to The Standard, Bollinger revealed more details about the outage, and gave an ETA for a fix:

"Our primary line from our datacenter to Equinix is down (City of Chicago is looking into it). We're currently running off of our redundant backup connection, which doesn't provide the same throughput as our primary line. We expect this to be resolved within the next few hours."

Customer reactions to the outages are mixed. An admin for the Big Island Forum appreciated midPhase's email notifications on Sunday, but another customer called the outage "ridiculously long."

Last month's outages at ThePlanet's hosting services prompted similar reactions, as well as criticism of customers who did not have their own contingency plans in place.

Were you affected by the midPhase or AN hosting outages? How do you think the company handled the situation? Leave your comments in the field below.

More news, commentary, and predictions from The Industry Standard:

Special Feature: IT vs. initiative: The Internet age comes to the battlefield
Special Feature: The Digital Home of 2013: 10 consumer technologies that will succeed, and five that will fail
Special Feature: Where are they now? The Industry Standard tracks down 10 dot-coms from the Web bubble of the late 1990s
Special Feature: The Industry Standard's Top 25 B-to-Z List Blogs