http://www.thestandard.com/node/105822/comments comments feed. en Why hasn't all of this technology improved customer service? http://www.thestandard.com/news/2008/05/02/why-hasnt-all-technology-improved-customer-service <!--paging_filter--><p>I'm a frustrated customer. I had a problem with my New York Times subscription and I noticed this on the New York Times website: To write Sr. V.P., Circulation, send to: <a href="mailto:circulation@nytimes.com.So">circulation@nytimes.com.So</a> I...</p> <p><a href="http://www.thestandard.com/news/2008/05/02/why-hasnt-all-technology-improved-customer-service">read more</a></p> http://www.thestandard.com/news/2008/05/02/why-hasnt-all-technology-improved-customer-service#comments customer service Software &amp; Web The Industry Standard Fri, 02 May 2008 06:07:17 -0700 Larry Borsato708924 105822 at http://www.thestandard.com Why hasn't all of this technology improved customer service? http://www.thestandard.com/news/2008/05/02/why-hasnt-all-technology-improved-customer-service <!--paging_filter--><p>I'm a frustrated customer. I had a problem with my New York Times subscription and I noticed this on the New York Times website: To write Sr. V.P., Circulation, send to: <a href="mailto:circulation@nytimes.com.So">circulation@nytimes.com.So</a> I...</p> <p><a href="http://www.thestandard.com/news/2008/05/02/why-hasnt-all-technology-improved-customer-service">read more</a></p> http://www.thestandard.com/news/2008/05/02/why-hasnt-all-technology-improved-customer-service#comments customer service Software &amp; Web The Industry Standard Fri, 02 May 2008 06:07:17 -0700 Larry Borsato708924 105822 at http://www.thestandard.com Why hasn't all of this technology improved customer service? http://www.thestandard.com/news/2008/05/02/why-hasnt-all-technology-improved-customer-service <!--paging_filter--><p>I'm a frustrated customer. I had a problem with my New York Times subscription and I noticed this on the New York Times website: To write Sr. V.P., Circulation, send to: <a href="mailto:circulation@nytimes.com.So">circulation@nytimes.com.So</a> I...</p> <p><a href="http://www.thestandard.com/news/2008/05/02/why-hasnt-all-technology-improved-customer-service">read more</a></p> http://www.thestandard.com/news/2008/05/02/why-hasnt-all-technology-improved-customer-service#comments customer service Software &amp; Web The Industry Standard Fri, 02 May 2008 06:07:17 -0700 Larry Borsato708924 105822 at http://www.thestandard.com