"Users who have spent years primarily working with PC-based office automation suites such as Microsoft Office, tend to favour the file orientation and can find it unnerving to work in a Web 2.0 environment where people can be editing the same page at the same time. ... Similarly, users accustomed to free-flowing wikis and blogs can stumble over the process and the more-structured requirements when using document repositories. It is this mismatch between expectations and working styles that lies at the heart of many projects facing issues with user adoption."
– Jeff Mann, Gartner, "Gartner Says 80 Per Cent of Enterprise Collaboration Platforms Will Primarily Be Based on Web 2.0 Techniques by 2013"
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