Cisco.com experienced an outage of over two hours yesterday due to human error.
The outage occurred at 4:53 AM and was resolved at 7:15 AM Pacific Time, Cisco said. It was due to an "inadvertent network change," a company spokesperson said.
The spokesperson later e-mailed this statement to NetworkWorld:
"I can confirm that www.cisco.com experienced an outage of just over 2 hours this morning/afternoon. This was an inadvertent result of a change made during regular maintenance - a change that has since been reversed returning www.cisco.com to normal service. We thank our customers and partners for their patience and apologize for any inconvenience they may have experienced."
Messages on the puck.nether.net and NANOG mailing lists stated that BGP tables on the Internet dropped a route that resolved to cisco.com -- 198.133.219.0/24. Cisco would not immediately confirm that.
Cisco said it did not lose orders or experience any negative financial impact from the outage. The company said it also did not receive any reports from customers about lost business from the outage.
Reprinted with permission from Networld World. Story copyright 2009 Networld World Inc. All rights reserved.
Comments
Most companies enjoy “security” insofar as they haven’t been targeted, or had an employee make a human error with catastrophic exposure. Price Waterhouse Cooper and Carnegie-Mellon’s CyLab have recent surveys that show the senior executive class to be, basically, clueless regarding IT risk and its tie to overall enterprise (business) risk. Data breaches and thefts are due to a lagging business culture – absent new eCulture, breaches will, and continue to, increase. For example: Microsoft patched for the worm affecting Heartland 4 months ago. As CIO, I’m constantly seeking things that work, in hopes that good ideas make their way back to me - check your local library: A book that is required reading is "I.T. WARS: Managing the Business-Technology Weave in the New Millennium." It also helps outside agencies understand your values and practices.
The author, David Scott, has an interview that is a great exposure: www.businessforum.com/DScott_02.html -
The book came to us as a tip from an intern who attended a course at University of Wisconsin, where the book is an MBA text. It has helped us to understand that, while various systems of security are important, no system can overcome laxity, ignorance, or deliberate intent to harm. Necessary is a sustained culture and awareness; an efficient prism through which every activity is viewed from a security perspective prior to action.
In the realm of risk, unmanaged possibilities become probabilities – read the book BEFORE you suffer a bad outcome – or propagate one.
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