Avaya sees double-digital growth in hospitality sector

Avaya GlobalConnect has announced that the company has seen double digit growth in the hospitality segment of their business. Owing to the influx of tourists, businesses and preparing for the upcoming Commonwealth games in 2010 Avaya now has a large number of customers in the sector.

According to a report by Ma Foi, an estimated US$11.41 billion is expected to be seen in the hospitality sector in the next two years and India is likely to have around 40 international hotel brands by 2011. The boom in the tourism industry has had a cascading effect on the hospitality sector, which was a result of the increase in the occupancy ratios and average room rates.

Commenting on the growth seen due to the boost in the hospitality sector in India, Niru Mehta, Managing Director and Vice Chairman, Avaya GlobalConnect said, "The Indian market is indeed the fastest growing market in the world and with the booming hospitality sector this growth will be tremendous. We have experienced phenomenal growth in the past three months and are looking at banking upon it for the months to come. We at AGCL realize this paradigm shift and are focusing on Hospitality as a key focus segment. In fact, Avaya has made the Asia Pacific region the center of excellence for hospitality segment worldwide and is leading the charter."

Avaya GlobalConnect has a variety of offerings for its hospitality customers consisting large and boutique hotels. The offerings include end-to-end solutions for unified communications, mobility, voice and IP telephony solutions. Avaya's user friendly and reliable solutions provide a host of benefits like consistent connectivity and mobility for guests and employees, increase in productivity and efficiency of employees, getting weather updates, city tour guides, navigation facilities and taxi booking on their devices and many more.

Avaya GlobalConnect's strategy is to provide leading hotels in India with the best in class and customized solutions to meet the specific needs of the hospitality industry. These solutions aim to improve the standard and performance of the hotels and enhance the quality, experience and

productivity of guests and employees.

Avaya understands that a typical hotel has to deal with hundreds of vendors. To reduce that pain, Avaya GlobalConnect brings to you an end to end solution comprising of voice, video, data, cabling, storage, security and hospitality application. This helps in focusing on the core areas of hospitality effectively. Innovation is the key in this industry. While all the players are focusing on how a customer feels special using various methods, costs and back office utilization is a key focus area. Avaya GlobalConnect is aware of this trend and is constantly following up on what are the various needs of the industry. And for the ultimate benefit of customers, the solutions in a hospitality context are showcased at the Avaya customer studio in Mumbai to facilitate informed decision making before deploying communication strategy for a customer.