Standard:
- Opinion: 10 'Net services that will succeed (and 10 that will probably fail)
- Larry Borsato: Generalists not wanted here
- Melissa Chang: Five reasons why a recession is a good time to start a company
- Steve Brotman: Keep it simple, because VCs are stupid
Comments
Don't forget Salesforce Ideas: http://www.salesforce.com/products/ideas
Salesforce really were the first folks to start/pioneer this area and helped Dell and Starbucks get the same sort of customer interaction.
Thanks! I didn't know about Saleforce Ideas. I appreciate you pointing it out to me.
there are some nice technologies out there that helps companies manage emails and other interactions with customers a lot better. Try washingtonpost.com, click on HELP located at the bottom bar. it'll take you to a knowledgebase which should have a response to most questions, else allow you to search, or sed an email (they call it ask a question). because the technology builds in SLAs for agents to ensure they respond to you within a certain time frame, you are sure to get a response.
we use the technology onsite and i can vouch, it works fabulously well.
cheers, shaji
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