« Back to the top page
Mark R Anderson

Social networks: The users revolt II

Mark R Anderson03.07.2008
Categories
Comments 3

This is a series that flows directly from Mark Anderson’s annual predictions, presented here in exclusive detail for the Industry Standard.

Part II. How Business Plays

In Part I, we talked about the obvious and unintended barriers between the privacy expectations of consumers, and the highly conflicted online advertising plans of the owners of social networks.

As we wait for that slow-motion car crash to occur, something just as interesting, and much more financially rewarding, is under way. With a similar set of tools and functionality to work with, business people present social network site owners with a virtual opposite to the consumer profile. In fact, these should be called business networks. Business users of such networks are there precisely to expand their own sales and influence.

While it is fair to say that this represents the most robust trend in social networking, it remains something that site owners still don't quite get. Until they understand the deep differences between social consumer networks, and social business networks, a great deal of money will be lost.

As proof of the trend, one has to look no further than the explosion in starts and restarts among the business networking sites. Starting with the old pros, like Plaxo (just relaunched) and LinkedIn (where I think I now have 4.2 billion contacts), and moving to the newer, often offshore sites in India (which has hundreds) and Europe (fast-growing Xing comes to mind), all share understanding of this new, ad-friendly market: Users are there to make business contacts, and to do business, and owners are not there to prevent it.

Having said all this, it seems that many of these business networks still have terms of service which strictly prevent advertising per se, something I think will soon go out the window. Further, there are a lot of protections built into these sites that restrict who can contact you and why, as though you're a 13-year-old girl from the suburbs -- possible, but unlikely.

The worst part here: The new owners seem to have been so cowed by the conflicts we described in Part I of this prediction, that they can't really get down to providing all of the services you'd expect from a business-centered site: General access to the larger population, ability to advertise profit-making products and services to various removed levels of contacts, and, in general, use of the site to make money. And again, I'll give founder Lars Hinrich the nod here for what he's done at Xing, which strikes me as the most advanced business social network site put up yet.

Business-based sites will increasingly provide hub application activities, as Plaxo Pulse now does, exchanging names and services around the 'Net, and thereby creating a convenient level of "meta-services" which you can use without leaving your cozy little home business networking environment.

The success of these sites will, I think, give the proof of how inappropriate advertising was on privacy-sensitive sites, and make the owners of those sites wish they were the owners of these, instead. Are we listening, Rupert?

The Prediction: Users in the new category of business social networking sites will be tolerant, or perhaps even welcoming, of online advertising, compared to the nasty reactions among consumers using social networking. The result will be a clear financial distinction, with business networking site owners making real money.


Mark Anderson is CEO of Strategic News Service (TM), publisher of the technology industry's most accurate publicly-ranked predictive letter, at www.stratnews.com. He is also CEO of SNS Project Inkwell (TM), bringing appropriate technology design standards to K-12 classrooms (www.projectinkwell.com), and Chair of the "Future in Review (TM)" Conferences (www.futureinreview.com). He is a Contributing Editor to the Industry Standard.

 


Comments

Mark, your assertions are spot on. Almost without exception, the "profession-focused" social networking sites are still about the person, not the buusiness - members have individual profiles talking all about themselves through their career, NOT profiles that promote their business; and what if someone gets hired through LinkedIn (it places heavy emphasis on how much it helps you hire and get hired)? How does their current business benefit from that? And how does it benefit the business when they take all their contacts with them? Make no mistake, most so-called business networking sites are NOT benefiting the businesses that pay their members wages. Until the benefits to the business become more clear, they are unlikely to embrace such sites.

We think WeCanDo.BIZ addresses your points, although we are going to the UK market only initially - our home, plus the largest Facebook membership outside of the US.

We think we will be part of the wave towards more niche SN sites which get much closer to providing communities with a specific common interest - sites will proliferate serving the needs of small businesses, gamers, sports fans etc. It seems logical. Facebook has got us into SN, now we start to look for destinations that better serve our requirements -- you wouldn't expect a single TV show or magazine to give you ALL you need in life and so this medium will prove to be no different.

By the way, I see bets on this site that Google will invest in either Plaxo or Facebook to play catch up in the SN space. Perhaps if they want to leapfrog everyone they'll think of providing an entry point to all the specialist SN destinations a user may sign up to, making them easier to reach and providing a single identity to use to log in to each and every one...

Ian Hendry
WeCanDo.BIZ
www.wecando.biz


Mark,

While I agree that all too many sites are slow to pick up on the business user. I suggest that the problems is that many of the people that started with the friend thing simply expanding the needs they need satisfied. Some firms that run these sites are stuck in the transformation of a bigger play rather than a different play. What I see is sort of funnel effect where kids (in college, fooling around, spending their allowance) progress to a point they need a job - enter the recruiting of firms into the college space. Just as 8th graders are being recruited for college basketball team - the same is true for corporations. The want the reputation of being hip so the want the social space to be just that - not a business serious site - at least at that point. Then after a while they want the site to become the socialization platform that use to take place at the water cooler. Now its the place where CEO and give messages that kids actually pay attention.

So you may be right about the sites being afraid to make the change - I think they should be afraid - the sorting out of what site is going to play which role in the socialization process is in its early formation - giving them a break.

As you might recognize that I am given this lots of thought - in fact - I am writing a multi part series on the relationship of reputation - the use of social media and corporate governance. I'd be interested in your thoughts - at http://buscreate.blogspot.com


Levy raises some valid points, but who can be sure that social networks in the form they recognise will be around once these kids graduate and even appreciate the value of water coolers? I would hope that the business community has higher expectations of what the medium can achieve than you suggest. In fact, I am betting my house that it has!

Ian Hendry
WeCanDo.BIZ
www.wecando.biz


Post new comment

The content of this field is kept private and will not be shown publicly.
Respectful debate is welcome, but comments that are defamatory, indecent, abusive, or in violation of any law will be removed.